Trouble Shooting / Error Messages
If a message is displayed and you are not sure what to do, find the matching message below. Then follow the steps that are described.
Some error messages that PT Rental Assistant â may display are preceded with the letters "RAZ" followed by "-n" where n is a number. This section will give a description of these messages.
Other error messages provide a written description on the screen when they are encountered. Most do not require additional descriptions, however the ones that do are described below:
1) Locate Data File:
When installing PT Rental Assistant â , if you specify a different drive or folder the following message will be displayed the first time you start the program.
Figure B-1
What you need to do is to locate the data file.
Select the "Look in:" drop down menu. Choose the drive that you installed PT Rental Assistant â on to. Then select the folder that it is in (by double clicking on the folder(s) ). Select the "PTData.MDB" file by clicking on it one time. Now press the [Open] button.
2) Property form:
The property form’s Description field requires a unique value. If you enter a duplicate description for another property the following error message will be displayed.
Figure B-2
Do the following to correct the problem:
3) Select Data Source form:
Figure B-3
If PT Rental Assistant â displays the "Select Data Source" form (figure B-3) it means that the program cannot locate the "data file". Perform the following steps to solve this problem:
Note: If you receive the "Select Data Source" form while you are entering a new property record, you need to follow the above steps, then delete the property record that was being created immediately before the "Select Data Source" form was displayed. Then reenter the property record.
For an explanation of the "data file", look in the "Background Information" section of the "Utility" chapter.
4) Program will not start:
If an error occurs after double clicking on the PT Rental Assistant icon (or starting the program from the Windows Start button menu):
These steps are for any reason that the PT Rental Assistant â will not start, including error messages relating to Microsoft â Access.
Did you install PT Rental Assistant as described? If not, undo whatever you did. Then install via the directions.
If you did install it as described, then perform the following:
Downloaded PT Rental Assistant â
If you downloaded PT Rental Assistant â from PT Software Solutions, Inc. website, then you need to uninstall it (refer to Appendix D). Then reinstall it. If you have previously entered data into the program you will need to make a copy of the data file before you uninstall it. Then recopy the data file after the program has been reinstalled. Unless you have specified a different location, the data file location & name is: C:\Program Files\PT Software\PTData.mdb. Refer to the Utility chapter for more information on the data file.
If you are a registered user (you have the model 10 or higher) you will need to perform the following:
Backup the data file as described above. After you reinstall PT Rental Assistant Ò you will need to acquire a new Serial # (look at the "Contacting PT Software Solutions" bookmark / index for email information). After reinstalling the program, it will return to the Lite Model. Entering the new Serial # will return it to the model that you have registered. Then copy the data file to the C:\Program Files\PT Software\ folder. Then start PT Rental Assistant â and choose the menu options (from the Main Menu): [Setup / Utility], [Utility], [Relink Tables].
PT Rental Assistant â on CD
If you have the PT Rental Assistant CD (version 2.1 or later), follow the directions below:
1) Click on the Windows [Start] button. Select "Settings", "Control Panel".
2) Double click on "Add/Remove Programs"
3) Click on "PT Rental Assistant" (may need to scroll down).
4) Click on the [Add/Remove…] button
5) Click on [Next] button.
6) Select "Repair", click [Next] button.
7) Place PT Rental Assistant CD into the PC’s CD drive.
8) Click [Install]
You should receive a message that it successfully installed PT Rental Assistant â .
9) Click [Finish] button.
The "Add/Remove Programs Properties" form is redisplayed.
10) Click the [Ok] button. The form is closed.
11) Close the "Control Panel" by clicking on X in upper right hand corner.
12) Remove CD.
You should now be able to start PT Rental Assistant â .
If this does not resolve the problem, then you will need to uninstall & reinstall the program as described in the above section "(Downloaded PT Rental Assistant â )".
5) Reinstall PT Rental Assistant â
I reinstalled PT Rental Assistant â . Previously I had the model 10 or higher, but now it is showing the Lite model. Why?
If you reinstall the program, you will need a new Serial #. This will reestablish your registered model. Contact PT Software Solutions, Inc. Support for details. Make sure to include your Registered ID in all correspondence. Refer to the "Contacting PT Software Solutions, Inc."
Microsoft Access couldn’t find file … SYSTEM.MDW. This file is required for startup.
After installing PTRA, if you get the following error message when attempting to start MS Access or another Access DB…
Then you need to join the workgroup that Access uses. Perform the following steps:
From the Windows Start menu, choose:
All Programs, MS Office, Workgroup Administrator
- Press the [Join] button.
- Press the [Brows Button].
- Then using the tree of folders, select: C:\windows\system32
- The "File Name" field should have "SYSTEM.MDW" already entered. If not, select it from the window below.
- Press the [Ok] button twice.
Now you have joined the workgroup and can start Access & the other Access programs / databases.
Error Number Description
RAZ-1 An invalid value was found for the Frequency of Payment Period value. (This error should never occur. However, this message has been provided in case it does.)
RAZ-2 An invalid value for Payment Penalty Type was found. (This error should never occur. However as message has been provided encase it does.)
RAZ-3 You are attempting to print a report, however required resources are currently in use. Print the report at another time.
RAZ-4 An invalid budget time period has been chosen within the detail budget form. The program will not automatically generate budget records for this entry.
RAZ-5 Too many units. The data DB contains too many units for this model of PT Rental Assistant.
RAZ-6 Invalid model upgrade file.
RAZ-7 Invalid model upgrade file.
RAZ-8 The Model Upgrade form has been locked. Invalid values have been entered into the model upgrade form too many times. The form may no longer be accessed.
RAZ-9 The Registered Information form has been locked. An invalid Serial # has been entered into the form too many times. The form may no longer be accessed.